Your Privacy Choices
The decisions you can make about your data and exactly where to make them.
1. In brief
This page supplements the FAVORs Air Service Privacy Policy and explains how to exercise your rights in respect of your data.
We do not sell personal data, we do not share it with third parties for advertising, and we do not track you across other companies' apps and websites. There is nothing here to opt out of — no such processing takes place.
The app does not request access to your location, camera, photos, contacts, calendar or microphone, and it does not use the device advertising identifier.
2. Notifications
Notifications are configured in the app: Settings → Notifications. Five independent toggles are available.
| Toggle | What you receive | Default |
|---|---|---|
| Push notifications | The master switch for all push notifications | On |
| Booking updates | Booking confirmation, changes and cancellation | On |
| Flight reminders | Reminders about an upcoming departure and check-in | On |
| Payment alerts | Payment status and the time left to pay | On |
| Deals and offers | Promotional and marketing messages | Off |
Promotional messages are off by default: they are sent only after you turn this toggle on yourself. You can withdraw your consent at any time using the same toggle.
You can also block push notifications entirely through your device: Settings → Notifications → FavorsAir on iOS, Settings → Apps → Notifications on Android. Notifications required to perform our contract — for example, about a cancelled flight — will in that case be duplicated by email or SMS.
3. Accessing and correcting your data
You can view and change your account data — first name, last name, email address, phone number — yourself in the Profile section of the mobile app.
If you need a full copy of your data in a machine-readable format, send a request to sales@favorsair.com stating the phone number or email address of your account. We will prepare the export within 30 calendar days at the latest.
4. Saved passengers
The data of passengers you have saved for faster booking, including passport details, is kept in Profile → Passengers. There you can edit or delete them one by one.
Deleting a saved passenger does not affect bookings that have already been issued: we are required to retain records of completed carriage in accordance with the law and the air carrier rules.
If someone else entered your data into the service and you would like to access it or request its deletion, write to us at sales@favorsair.com.
5. Account deletion
Your account is deleted from your online account on the www.favorsair.com website. The deletion procedure, the list of data removed and the applicable time frames are described on a separate page, "Account Deletion".
If you cannot sign in to your online account, send a deletion request to sales@favorsair.com from the phone number or email address registered to the account.
6. Withdrawing consent
Consent you have given to the processing of your data can be withdrawn:
- for marketing messages — using the "Deals and offers" toggle in the app settings;
- for push notifications — using the master toggle in the app or in your device settings;
- for processing for any other purpose — by writing to sales@favorsair.com.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. Withdrawing consent to the processing of data required to issue carriage means the service can no longer be provided and results in the deletion of your account.
7. Analytics on the website
The www.favorsair.com website runs the Microsoft Clarity web analytics service, which collects anonymised information about how pages are used. You can opt out by turning on Do Not Track in your browser or by blocking third-party scripts and cookies.
The mobile app uses no analytics, so there is nothing to switch off there.
8. How to reach us
- Email: sales@favorsair.com
- Phone: +996 552 339 996
- Postal address: 19 Razzakov St., Rossiya Business Center, office 703, Bishkek, Kyrgyz Republic
Requests are reviewed within 30 calendar days at the latest. We may ask you to confirm your identity so that we do not disclose your data to someone else.