Account Deletion
How to delete your FavorsAir account, what is removed and what we are required to keep.
1. How to delete your account
Deletion is performed in your online account on the www.favorsair.com website. You sign in with the same phone number or email address and password that you use in the mobile app.
- Open https://www.favorsair.com in a browser on your phone or computer.
- Sign in to your online account.
- Go to the Profile section.
- Select "Delete account".
- Confirm the deletion — you will be asked to enter your password.
Deletion is irreversible. Once confirmed, your account, booking history and accumulated bonuses cannot be restored.
2. If you cannot sign in
Send a request to sales@favorsair.com from the email address registered to the account, or call us on +996 552 339 996.
In your request, state the phone number or email address of the account. We will ask you to confirm your identity — this protects you from having your account deleted by someone else. Requests are processed within 30 calendar days at the latest.
3. What is deleted
- account: first name, last name, email address, phone number, password;
- profile: photo, date of birth, citizenship;
- saved passengers, including their passport details;
- support correspondence;
- loyalty programme balance and history;
- push notification tokens — notifications stop arriving immediately;
- app settings stored on our side.
Data stored directly on your device is erased together with the app when you remove it.
4. What we are required to keep
Some records cannot be deleted, as the law and the rules of carriage require us to retain them.
| Data | Retention period | Grounds |
|---|---|---|
| Records of completed bookings and carriage, payment documents | At least 5 years from the date the trip ended | Accounting and tax law |
| Data shared with the air carrier and reservation systems | In line with the carrier's rules | Requirements for issuing and operating the carriage |
| Records needed to resolve a dispute | Until the proceedings are concluded | Protection of the rights of the parties |
Such records are stored separately, are not used to contact you and do not allow anyone to sign in to the service. Once the retention period expires, they are deleted or anonymised.
5. What to do before deleting
- Complete or cancel any active bookings: once your account is deleted you will no longer be able to manage them in the app and will have to contact support instead.
- Save any e-tickets, boarding passes and itinerary receipts you may need during your trip or for your records.
- Use up your accumulated loyalty bonuses — on deletion they are forfeited without compensation.
6. If deleting your account is not really necessary
A less drastic step may be all you need:
- to stop receiving promotional messages — turn off the "Deals and offers" toggle in the app settings;
- to stop receiving any push notifications — turn them off in the app or in your device settings;
- to remove the passport details of your travel companions — delete individual saved passengers in Profile → Passengers;
- to correct inaccurate information — edit your profile.
7. Contact us
- Email: sales@favorsair.com
- Phone: +996 552 339 996
- Postal address: 19 Razzakov St., Rossiya Business Center, office 703, Bishkek, Kyrgyz Republic